Step 1: Open private window
Step 2: Open this link
Step 3: Enter clients Microsoft account details example ([email protected]) after entering email, enter password. You will be prompted for the Microsoft authenticator code. Open Teamviewer on your device you will open the top middle bar and connect to TSIT080 Authenticator/Clone PC2
Step 4: Once logged into scroll down and “Show all” and click Identity.
Step 5: Under Identity tab open Users tab and click “All users” in all users search for the client. Click on they name.
Step 6: Look for Authentication methods under the clients name, left click on it.
Step 7: Delete old mobile phone authentication by left clicking on 3 dots on the right side of Detail.
Step 8: Left click on Require re-register multifactor authentication.
Step 9: Client will need to search portal.office.com and enter they Microsoft account details and password. Once entered a QR code will be displayed.
Step 10: Client will need to open google authenticator on they phone and press + symbol to scan the QR code that is being displayed on they screen. Once done everything should be linked